1. Agreement to terms

By creating an account or using the QuipKey platform (“Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Platform. These Terms form a legally binding agreement between you and QuipKey (“we”, “us”, “our”).

2. Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use the Platform. The Platform is available to users in the United States and Canada. By using the Platform, you confirm you meet these requirements.

3. User roles and accounts

The Platform serves distinct roles: property owners (landlords) and their manager/concierge staff, tenants (renters), and contractors. You are responsible for:

Maintaining the confidentiality of your account credentials.
All activity that occurs under your account.
Providing accurate and truthful information during registration and use.
Notifying us immediately of any unauthorized access to your account.

Identity verification (KYC) is required before you can transact on the Platform, proportional to the money and trust involved:

Owners / landlords must pass government-ID identity verification (via our verification provider, Stripe Identity) and prove they control each property (ownership documents, reviewed by us) before a subscription can start or any rent is collected. Businesses must also complete beneficial-ownership (KYB) verification.
Tenants must pass identity verification before paying rent through the Platform — including to a landlord who is not a QuipKey user — and, where enabled, before signing a lease.
Contractors must complete full KYC — government-ID verification, trade/licence documentation, a verification fee where one applies (refunded in full if the application is rejected), and admin review — before accepting any job, and may be required to complete a criminal background check. Contractors must keep device location enabled while working (see Section 6), and identity verification may need to be renewed periodically to stay active.
From each completed verification we derive a one-way, non-reversible identity fingerprint used solely to prevent fraud, block banned individuals from re-registering, and prevent the same person from being on both sides of a payment. Providing false identity information, or verifying with an ID that is not yours, is prohibited and may result in permanent suspension.

4. Subscriptions and billing

Access to the Platform is provided on a subscription basis, billed per door (each rentable unit) per month. Subscriptions are subject to the pricing and plan terms displayed at the time of purchase. Prices are in USD unless otherwise stated.

Subscriptions renew automatically unless cancelled before the renewal date.
Subscription billing begins when your first property passes ownership verification. A valid payment method is required before verification can be completed. There is no free trial period.
Downgrading, upgrading, or cancelling your plan can be done at any time from your account settings.
All prices are exclusive of taxes. QuipKey charges the sales tax applicable where its service is supplied — the province, state or country the charge relates to — on all platform fees (subscriptions, seats, commissions and other charges). Being incorporated in Quebec does not make every supply a Quebec one, so the rate on your invoice follows your own jurisdiction. Applicable taxes are itemized by component at checkout and on every invoice, with QuipKey’s registration number shown so you can claim any input tax credit you are entitled to.
Refunds are not provided for partial billing periods, except where required by applicable law.

5. Payments and funds

QuipKey facilitates rent collection and service payments through our third-party payment processor (Stripe). You agree to their terms when using payment features. You acknowledge:

Funds held in escrow for service jobs are released upon verified job completion only.
Video proof of completion is required before contractor payouts are released.
ACH/PAD transfers are free for tenants. Any fee on a card payment is disclosed before payment and borne by the paying party.
QuipKey is not a bank. We do not hold funds on your behalf outside of service escrow flows.
Facilitated rent: a tenant may pay rent to any landlord — including one not registered with QuipKey — via Stripe Connect. The landlord receives the full rent; the paying tenant covers a small processing fee (waived for bank/ACH where a landlord's subscription covers it). QuipKey is a payment facilitator, not the recipient of the rent; Stripe is the money transmitter.
Pay by card (QuipKey Flex): a tenant may pay rent by credit or debit card. Each card payment carries a QuipKey Flex fee, plus any sales tax on that fee, disclosed before the payment is made and borne by the tenant. The landlord receives the full rent. There is no subscription.
No self-dealing: the same verified identity may never be both the payer and the payee of a Platform-facilitated payment (for example, paying rent to yourself, or accepting a job you posted). Such transactions are prohibited and are blocked.
Waiting fee: if a contractor arrives at a job site and genuinely cannot get in after waiting the required time at the door, with their presence confirmed by the device’s location during the wait, part of the escrow is paid to the contractor as a waiting fee and the rest is returned to the requester. The fee depends on the job’s price, is fixed when the job is posted, and is shown to the requester before posting and paying and to the contractor before accepting; both agree to it by doing so. A claim the requester disputes, or whose wait was not confirmed at the site, is decided by QuipKey.

6. Contractor marketplace

Contractors must complete full identity verification (KYC) before accepting jobs, and may be required to pass a criminal background check. By accepting a job, a contractor agrees to:

Complete the work as described and submit live video proof of completion before any payout.
Keep device location enabled while they have an active job. Location is used to confirm the contractor can reach and is present at the job site, captured only at key moments (accepting a job and checking in) and once a minute while waiting at the door of a checked-in job — never in the background. Turning off or tampering with location during an active job may cause the job to be cancelled and reassigned; repeated violations may suspend the account.
Not be a no-show. Accepting a job and failing to arrive (no check-in by the scheduled time) may immediately lock the account until the contractor contacts support.
Only accept jobs they can legally and professionally complete, and never collude with a requester to fraudulently release funds.

QuipKey charges a service fee to the requester and a platform fee to the contractor on each job, each plus applicable tax. The requester is shown the job price and the total they will pay, with every fee and tax in it, before posting a job and again before paying; the contractor is shown what they will earn before accepting or making an offer. The job’s own sales tax is paid to the contractor, who is responsible for reporting and remitting it. Disputes — including waiting-fee claims — are handled through our in-platform dispute-resolution process, with binding admin arbitration where a dispute is filed.

7. Electronic signatures

E-signatures created on the Platform are legally binding in the United States under the ESIGN Act and in Canada under applicable provincial electronic commerce legislation and PIPEDA. Each signature is logged with a SHA-256 hash, timestamp, IP address, and user ID. By signing a document on the Platform, you consent to the use of electronic signatures and agree they carry the same legal weight as a handwritten signature.

8. Prohibited conduct

You agree not to:

Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
Post false, misleading, or fraudulent information, including fake maintenance requests or fabricated video proof.
Attempt to circumvent payment obligations, including blocking legitimate rent transactions.
Interfere with or disrupt the Platform's infrastructure or security measures.
Attempt to access other users' accounts or data without authorization.
Reverse engineer, copy, or resell the Platform without written permission.

9. Intellectual property

The Platform, including its software, design, trademarks, and content, is owned by QuipKey and protected by copyright, trademark, and other intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Platform for its intended purposes. You retain ownership of the data you upload to the Platform.

10. Disclaimers

The Platform is provided “as is” and “as available” without warranties of any kind, express or implied. QuipKey does not guarantee that the Platform will be uninterrupted, error-free, or free of viruses. QuipKey is not a law firm and does not provide legal advice. Lease templates are provided for convenience only; consult a qualified attorney for jurisdiction-specific legal requirements.

Rental listings. QuipKey is a technology platform, not a real estate broker or agent, and is not a party to any lease or rental transaction. Rental agreements are entered into directly between the property owner and the tenant. While QuipKey verifies property ownership before a property may be listed, it does not endorse or guarantee the accuracy, completeness, or availability of any listing, or the identity or conduct of any user. Owners are solely responsible for the content and legality of their listings, and renters are responsible for independently verifying details before applying or entering into any agreement.

Fair housing. QuipKey supports equal housing opportunity. All housing advertised on the Platform is offered without regard to race, colour, religion, sex, disability, familial status, national origin, sexual orientation, gender identity, source of income, or any other class protected by the U.S. Fair Housing Act, applicable state and local law, or applicable Canadian federal and provincial human rights legislation. Discriminatory listings, statements, or conduct are prohibited and may result in removal and account termination.

11. Limitation of liability

To the maximum extent permitted by applicable law, QuipKey's total liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the greater of (a) the amount you paid to QuipKey in the 12 months preceding the claim or (b) USD $100. QuipKey is not liable for any indirect, incidental, special, or consequential damages.

12. Termination

You may terminate your account at any time from your account settings. We may suspend or terminate your account immediately if you violate these Terms or if we reasonably believe your use of the Platform poses a risk to other users or the Platform's integrity. Upon termination, your right to use the Platform ceases immediately. Data retention after termination is governed by our Privacy Policy.

13. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein (for Canadian users) or the laws of the State of Delaware (for US users), without regard to conflict of law principles. Any dispute arising under these Terms shall first be submitted to good-faith negotiation. If unresolved, disputes shall be settled by binding arbitration rather than in court, except that either party may seek injunctive relief in a court of competent jurisdiction.

14. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. Continued use after that date constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms? Contact us at support@quipkey.com.