Refund & Cancellation Policy

1. Subscription cancellation

You may cancel your QuipKey subscription at any time from within your owner dashboard under the Financials → Subscription section, or by contacting us at support@quipkey.com.

When you cancel, your subscription remains active until the end of your current billing period. You will not be charged again after that date. You retain full access to all features and data until the period ends.

You may reactivate a cancelled subscription at any time before the billing period ends by visiting your dashboard and clicking Reactivate Subscription.

2. Refund policy

Subscription fees are non-refundable for the current billing period once charged. We do not provide prorated refunds for partial months when you cancel mid-cycle.

Exceptions: A refund may be issued at our discretion if:

• You were charged in error (duplicate charge, billing system failure).
• The service was unavailable for more than 24 consecutive hours due to an issue on our end.
• You contact us within 7 days of the charge and have not used the platform during that period.

To request a refund, email support@quipkey.com with your account email and the reason for your request. We will respond within 3 business days.

How a refund reaches you. A refund may be the whole charge or only the part that was wrong — for example, just the QuipKey Flex fee on a card rent payment, with the rent itself left paid. It goes back to the card or bank account you paid with, and you receive a notification and a Refund receipt in the app (Profile → Receipts) showing what came back, where it went, its reference, and whether it has been sent. Card refunds usually appear on your statement within 5 to 10 business days of being sent. Payment processing fees charged by our card processor are not returned to QuipKey on a refund, and are never deducted from what you receive.

3. When billing begins

There is no free trial period. Creating an account is free and no charge is made at signup. Subscription billing begins automatically when your first property passes ownership verification; a valid payment method is required before verification can be completed. Your subscription amount is calculated per door (each rentable unit) and adjusts automatically as verified properties, doors, or staff seats are added or removed.

4. Rent payments and service job transactions

QuipKey facilitates rent collection and service job payments between property owners, tenants, and contractors. These transactions are governed by the agreements between those parties and are processed by Stripe.

• Rent payments: Tenants may dispute a rent charge by contacting their landlord directly through the platform. Disputes are handled between the tenant and owner. QuipKey does not adjudicate rent disputes. A QuipKey Flex fee charged in error on a card rent payment is QuipKey’s to refund: contact support, and the fee is refunded on its own without touching the rent your landlord received.
• Service job escrow: Funds held in escrow for service jobs are released only after the requester approves the completed work with video proof, or when a dispute is decided. A job still in progress six days after payment is charged then, because a card hold expires after seven; the money stays in escrow either way.
• Service job disputes: The requester raises a dispute in the app after the contractor sends the completion video. Our dispute team reviews the whole job record — every step, the messages, the check-ins and the videos — and decides within 24 to 48 hours; the funds stay held until then. Decided for the requester, the job price and its sales tax are refunded to the card they paid with, usually within 5 to 10 business days. Decided for the contractor, the funds are released to them and nothing is refunded. In either outcome the service fee and the tax on it are not refunded.
• Credit checks and add-ons: Credit check fees are non-refundable once the check has been initiated, as the cost is incurred immediately with the credit bureau.

5. Chargebacks and disputes

If you believe a charge is unauthorized or incorrect, please contact us at support@quipkey.com before initiating a chargeback with your bank or card issuer. We will work to resolve the issue promptly and, where warranted, issue a refund directly, which is faster than the chargeback process.

Initiating a chargeback without first contacting us may result in your account being suspended while the dispute is investigated.

6. Account termination by QuipKey

If QuipKey terminates your account due to a violation of our Terms of Service, no refund will be issued for the current or any prior billing periods. If we terminate your account for reasons unrelated to a violation, we will issue a prorated refund for the unused portion of your current billing period.

7. Contact us

For any billing questions, refund requests, or disputes, contact our support team at support@quipkey.com. We respond within 1–3 business days.